Can I return makeup if I opened it but chose the wrong shade?

Due to strict hygiene laws, we cannot accept returns on opened or swatched makeup unless the product has a verified manufacturing defect. If an item is faulty upon opening, please return it with your receipt within seven days for an exchange, but we highly recommend using in-store testers to check shades before breaking any product seals.

How do I know when my unopened makeup expires?

Unopened makeup generally lasts for two to three years if stored correctly away from direct heat. Once opened, you should refer to the "Period After Opening" (PAO) symbol on the packaging — a small jar icon with a number like "12M"— which dictates exactly how many months the product remains safe to use.

What are the absolute essential makeup items for a beginner?

A perfect beginner kit should focus on simple, versatile basics like a lightweight foundation, a reliable mascara, and a hydrating lip tint. We highly recommend looking for multi-use products, like a lip color that doubles as a cream blush, to keep your routine affordable and effortless.

Is affordable makeup safe for highly sensitive or acne-prone skin?

Yes, affordable makeup is tested and safe for public use, but sensitive skin requires careful ingredient checking. If you are prone to breakouts, you must specifically look for products labeled as "non-comedogenic" and "fragrance-free" to prevent pore-clogging and irritation.

How can I test a foundation shade if I am buying it online?

Matching online requires knowing your undertone. Check your wrist veins in natural light to see if they are warm (green) or cool (blue/purple). Once you know your undertone, cross-reference the product shades with online beauty reviews or brand shade-matching tools to ensure the color won't oxidize too dark on your skin.

Why does my makeup look patchy and flaky halfway through the day?

Patchy makeup is usually caused by applying foundation over dry, un-prepped skin, forcing your face to absorb the moisture from your makeup. To prevent flaking, you must apply a rich moisturizer and a gripping makeup primer to create a smooth, hydrated barrier before applying any cosmetics.

What is the real difference between setting powder and setting spray?

Setting powder actively absorbs oil to create a matte finish, while setting spray creates a protective film to melt makeup together and extend its wear time. For the most flawless, long-lasting look, use powder to control shine on your T-zone and finish with a setting spray to lock everything in place and remove any powdery residue.

Can I share my makeup products with my friends safely?

You should never share liquid makeup products that touch your eyes or lips, such as mascara or lip gloss, as the built-in applicators easily transfer bacteria and viruses like conjunctivitis. While powder products are slightly safer to share if using separate, sanitized brushes, it is always best practice to keep your cosmetic collection strictly personal.

What is the most effective way to remove heavy, waterproof makeup?

Waterproof makeup repels water, meaning standard face washes will not remove it without damaging scrubbing. You must use an oil-based cleansing balm or bi-phase makeup remover to effortlessly melt the waterproof polymers, ensuring you hold the soaked cotton pad over your eyes for ten seconds to dissolve the mascara before wiping.