• Click & Collect
  1. We offer click and collect to any PEP store nationwide (limited to South Africa and excluding PEP Cell Stores).
• Home Delivery
  1. Certain High Risk Areas may be excluded for safety reasons, and we will alert you prior to you completing your order.
  
  

• Click & Collect
  1. A R25 fee will apply for orders to main urban areas that are below R500
  2. Orders of R500 and above: FREE.
• Home Delivery
  1. A R50 delivery fee will apply for orders that qualifies for delivery that are below R500
  2. Orders of R500 and above: FREE delivery.

• Click & Collect 
  1. We will notify you once your selected PEP store receives your parcel, typically within 7 - 9 business days.
• Home Delivery
  1. You will receive your online order within 3 - 5 business days.

• Click & Collect 
  1. Yes, you can track your order by going into the tracking link you will receive when your order is on the way.
  2. SMS’s will be sent to the customer to confirm the progress of the Click & Collect order.
  3. Refer to PAXI FAQ's for further information
• Home Delivery 
  1. Yes, you can track your order by going into the tracking link you will receive when your order is on the way.

• Click & Collect
  1. Unfortunately you can’t select a specific date.
• Home Delivery
  1. Unfortunately you can’t select a specific date.

• Click & Collect
  1. You will be able to collect your parcel at your selected store within the store operating hours.
• Home Delivery
  1. If you are not home to accept your order, it will be deemed as a failed delivery and the courier will  contact you to make a 2nd delivery attempt. If the 2nd delivery attempt fails, the order will be sent to your nearest PEP store for you to collect.

• Click & Collect
  1. Unfortunately you can’t change your chosen store once you’ve placed your order online.
• Home Delivery
  1. Unfortunately you can’t change your address once you’ve placed your order online.

• Home Delivery
  1. You may return it within 14 calendar days of receiving the Item(s) to your nearest PEP or PEP Home Store.

No, all returns must be done in person to your nearest PEP or PEP Home store.

• Home Delivery
  1. If you have any issues with the items you have purchased, please return it to your nearest PEP or PEP Home store; or
  2. Contact the call centre: 0860 073 7000

Once you have placed your online order and paid, unfortunately we cannot change your order after that point.

• Click & Collect
  1. There is no minimum order value for orders with Click & Collect but please note that a R25 fee applies to orders below R500
• Home Delivery
  1. There is no minimum order value for Home Delivery but please note that a R50 delivery fee applies to orders below R500. Home Delivery is available. Certain High Risk Areas may be excluded for safety reasons, and we will alert you prior to you completing your order.

You can pay with your debit card, credit card, Ackermans, Refinery, Tekkie Town, ShoeCity, Dunns or PEP Account store card. Unfortunately, you can not pay with cash for Home Delivery orders.

Currently we offer Click & Collect to any PEP and PEP HOME store nationwide (limited to South Africa and excludes PEP Cell stores).

The Item(s) will be returned to the PEP warehouse and the payment method used for the online order will be credited?