Copyright in information contained in this web site is owned by Pepkor Trading Proprietary Limited (“Pepkor”)

You may use this information and reproduce it in hard copy for your own personal reference use only. The information may not otherwise be reproduced, distributed or transmitted to any other person or incorporated in any way into another document or other material without the prior written permission of Pepkor. Information of this web site is given by us in good faith and has been taken from sources believed to be reliable. We make no representations that the information contained on this web site is accurate, complete or fair and no reliance should be placed on it for any purpose whatsoever. The information contained herein is not intended to serve as financial or other advice.

Pepkor shall not be liable to any person or company for use or reliance of any inaccurate information or opinions contained herein. Pepkor does not make any representation regarding any other web sites which may be accessed through this web site and accordingly accepts no responsibility for the content or use of such web sites or information contained therein. Pepkor shall not be liable to any party for any form of loss or damage incurred as a result of any use or reliance on any information contained on such a web site.

Pepkor Trading (Proprietary) Limited

TERMS AND CONDITIONS APPLICABLE TO ELECTRONIC COMMUNICATION
All electronic communication, including all attachments thereto, is transmitted to you by Pepkor Trading (Proprietary) Limited and all its divisions (“Pepkor”) on the following terms and conditions:

1. As the addressee/recipient of electronic communication you agree to be bound by the provisions of section 11(1) and 11(3) of the Electronic Communications and Transactions Act (Act 25 of 2002).
2. The information contained in this electronic communication may contain confidential and/or legally privileged information. It is intended solely for the use of the individual or entity to whom it is addressed and others authorized to use it or receive it.
3. If you are not the intended recipient, you are hereby notified that any disclosure, copying, distribution or taking of any action in reliance of the contents of this electronic communication is strictly prohibited and may be unlawful. If therefore you have received electronic communication in error, please notify the sender immediately and delete/destroy it.
4. Any copying, publication or disclosure of the contents of electronic communication by any person whatsoever can result in civil liability.
5. Confidentiality and legal privilege are not waived or lost by reason of mistaken delivery to you of electronic communication.
6. Under no circumstances will Pepkor, as the sender of electronic communication, be liable to any person for any direct, indirect, special or other consequential damages for any use of an electronic communication, or of any other hyper linked web site, including, without limitation, any lost profits, business interruption, loss of programs or other data on information handling systems or otherwise, even if Pepkor has been expressly advised of the possibility of such damages.
7. Pepkor does employ virus filtering, but it provides no guarantees or warrantees that its electronic communication is virus-free.
8. Pepkor is not responsible for the proper and/or complete transmission of the information contained in electronic communication or of the electronic communication itself, nor in any delay in its receipt.
9. The views and/or opinions expressed or implied in electronic communication do not necessarily express or reflect the views and/or opinions of Pepkor, unless stated otherwise. If the electronic communication was used for purposes unrelated to the official business of Pepkor, Pepkor shall not be liable for any damage caused by the contents of this message and the sender may be held responsible therefore in his/her sole and personal capacity. In specific, the use of the Pepkor electronic communications facility is not permitted for the distribution of chain letters or offensive mail of any nature whatsoever.
10. No warranties are made or implied that an employee or contractor of Pepkor was authorised to make the electronic communication. Pepkor disclaims liability for any unauthorised instruction for which permission was not granted.
11. No employee or intermediary of Pepkor is authorised to conclude a binding agreement on behalf of Pepkor without the written confirmation by a duly authorised representative of Pepkor. Any agreement concluded with Pepkor via electronic communication shall only come into operation once Pepkor has confirmed the formation of such an agreement in writing.
12. The e-mail address of the sender of electronic communication may not be used, copied, sold, disclosed or incorporated into any database or mailing list for spamming and/or other marketing practices without the prior written consent of the sender.
13. Where applicable, Pepkor retains the copyright to all electronic communication and attachments. The recipient is licensed to open and read the message and/or attachments only, all other rights are reserved unless otherwise indicated by the sender.
14. These terms and conditions shall be governed by and construed in accordance with the laws of the Republic of South Africa.
15. Subject to urgent and interim court relief, any disputes and/or disagreements and/or damages and/or liabilities related to the electronic communication shall be referred to arbitration in terms of the rules of the South African Arbitration Foundation in Cape Town.
16. This electronic communication disclaimer shall take precedence over any other disclaimer(s) in respect of electronic communication addressed to or used by Pepkor.
17. The above-mentioned terms and conditions will also be applicable to all electronic communication in relation to the Promotion of Access to Information Act Manual.
18. Unless specifically stated in the electronic communication, the content may not be construed as an instruction to the addressee to act on behalf of Pepkor Trading (Proprietary) Limited or any of its subsidiaries or associated companies, neither does it constitute an offer from Pepkor or an agreement between the addressee and Pepkor.
19. Information disclosures required by law:
    Full name of company: Pepkor Trading (Proprietary) Limited
    Registration number: 1958/003362/07
    Country of registration: Republic of South Africa
    Company Secretary: Pepkor (Proprietary) Limited
    Postal Address: PO Box 6100, Parow East, 7501
    Registered Address: 36 Stellenberg Road, Parow Industria, 7493

To access the Foneyam Store list click here.

External Privacy Policy Statement

This Statement sets out how your personal information will be used by Pepkor and applies to any information, including personal and special personal information, you give to Pepkor or which Pepkor may collect from third parties. It is important that you read this Statement carefully before submitting any personal information to Pepkor.

To view and download this Privacy Policy, please click here.

Cookie Policy

We might use cookies and other techniques such as web beacons when you visit our website.  “Cookies” are small text files used by us to recognise repeat users, facilitate your ongoing access to and use of our website and allow us to track your usage behaviour, and compile aggregate data that will allow us to improve the functionality of our website and content.  “Web beacons” are small, clear picture files used to follow your movements on our website.  For example, storing your preferred settings for the next time you visit.

To view and download this Cookie Policy, please click here.

Thanks for shopping at PEP. 

If you are not entirely satisfied with your purchase, we’re here to help. We will gladly exchange or refund any item in a saleable condition, provided the below criteria are met: (excluding cellular products, refer to policy below) 

All products, excluding cellular handsets

Exchanges 

To be eligible for an exchange, your item must: 

• be unused and in the same condition that you purchased it; 
• have the original price tag and/or garment tag attached, or be in the original packaging; 
• the exchange can be done for some other in-store products for the same price but not less, if no original till slip is available
• if the original till slip is available, the customer may be eligible for a refund

Refunds

Where a purchased product cannot be exchanged, we will inspect it and if the refund is approved, we will initiate a refund to your original method of payment. If the refund is done to a card account, you will receive the credit depending on your card issuer’s policies. The original till slip must be provided in order to be eligible for a refund. 

Cellular products & laptops 

On purchasing the cellular handset(s) you signed the till slip confirming the following:

1. The unit sold to you was the device you requested; 
2. You had the opportunity to examine the unit; 
3. The unit was your choice and its features and functions are relevant to your needs. 4) You are aware the SIMS are network locked (applicable to Network Locked Handsets only) 

Exchanges 

Faulty handsets may be exchanged provided it: 

1. Is within 7 days from the date of purchase; 
2. Has not been physically damaged; and 
3.  Is returned with the original packaging, accessories and till slip. 

Handset repair guarantee

All handsets have a 12 month repair guarantee that becomes void with the service provider if:

1. It has been physically damaged; 
2. Is repaired by anyone other than the service provider; 
3. If a SIM card from another network is used; 
4. Till slip is not provided. 

We reserve the right to first send the handset to a service provider for an expert assessment. Any out of warranty costs and quote rejection fees may apply and will be charged to the customer.

Accessories 

Returns

Only faulty units may be returned, provided that you have the original receipt or proof of purchase (till slip) . 

• Warranty voids: Physical and liquid damage
• The warranty period is 6 months from the date of purchase, unless otherwise on the product packaging.

DStv Decoder (only) 

Returns

Only faulty units may be exchanged, provided it is returned with all the accessories and you have the original receipt or proof of purchase (till slip), within the guarantee period. 

• Decoders have a 1-year guarantee
• Faulty decoders after 1 year and after sales service, DStv must be contacted directly on 083 900 3788

DStv Decoder (installed) 

Returns

Only faulty units may be exchanged, provided it is returned with all the accessories and you have the original receipt or proof of purchase (till slip), within 30 days. 

• Decoders have a 1-year guarantee

Contact Us 

If you have any questions on how to return your item to us, contact PEP Customer Care on 0860 737 000.

External Social Media Policy

1. Introduction

Welcome to our external social media policy (also known as our social media community rules). We operate various social media communities on various social media services and are glad to have you as a community member. We encourage you to publish content and interact with us and other community members through our communities. But, engaging on our social media communities can become a negative experience if we don’t have a few rules to ensure a positive experience for everyone. Please take a moment to read this policy and keep our rules in mind whenever you publish content to or do anything else on our social media communities.

This is our official external social media policy (or social media community rules). Please familiarise yourself with them because they apply to you as a member of one of our social media communities.

2. Purpose

Please feel free to express yourself through our social media communities. We encourage you to engage with us and other community members any way that you can. But, we also need to make sure that any conversations through our social media communities stay respectful, do not cause harm, are appropriate, don’t break any laws, and are consistent with our policies. This is why we have social media community rules. The purpose of this policy is to ensure that you and our other community members have a friendly and rewarding experience interacting with us and each other through our social media communities.

The purpose of this policy to ensure that engaging with us and other community members on our social media communities is a positive experience for you and other community members.

3. Communities

This policy applies to your conduct on any of our communities on any social media service. Social media is a broad term that covers any existing or future digital tool or other kind of technology that allows one person to publish the same message to many people in a public or semi-public forum at the same time using the Internet or a similar communications network. It includes:

• Social networking services– like Facebook;
• Micro-blogging services– like Twitter or Tumblr;
• Professional networking services– like Linkedin;
• Video and photo sharing services– like YouTube, Vimeo, Instagram, or Flickr;
• Blogs– like corporate or personal blogs;
• Forums and discussion boards– like Reddit;
• Wiki websites– like Wikipedia;
• Instant messaging applications– like Whatsapp, WeChat, or iMessage when used to send group messages; and
• Any other electronic communications– like email or SMS when used to send the same message to multiple recipients.

This policy applies to you as a member of our social media communities – like Facebook pages or groups, Twitter interactions using our @mentions and hashtags commonly associated with us, our other places online where we engage with community members.

4. Relevance

Our social media communities are spaces for you to discuss topics relevant to our business, for us to communicate with you about our goods and services, and for us to connect you to our official website. You should only publish content that is relevant. Anything contrary to our community purpose will be irrelevant, including:

• Links to external websites not related to us or our goods and services;
• Adverts for goods or services other than ours – like your goods or services or those of a competitor;
• Promotional competitions other than ours – like your promotional competitions or those of a competitor;
• Spam or anything else published more than once or in more than one place;
• Donation requestsunless we have authorised you to publish them in writing;
• Acknowledgement requests – like asking for ‘votes’, ‘likes’, or ‘retweets’;
• Your personal contact information because it puts your privacy at risk – like your email address or phone number; or
• Anything else that isn’t relevant to the purpose or conversations on the social media community in question.

Our social media communities exist for certain purposes and you should not publish anything to them outside of those purposes because it will be irrelevant.

5. Network rules

It is important that you understand the rules of each social media service. This includes the written rules like their terms of service and the unwritten rules like the manners and etiquette of that social media service that its members generally subscribe to.

You must comply with the written terms of service and unwritten rules of etiquette for each social media service.

5.1. Network terms

You must comply with the terms of service of the relevant social media service. Terms of service for the most prominent social media services that we have communities on include

• Facebook– www.facebook.com/legal/terms; and
• Twitter– twitter.com/tos.

5.2. Network etiquette

A good rule of thumb is to generally behave on a social media service as you would behave in real life. This means being polite, courteous, and using common sense. Each social media service may have additional rules of etiquette that you are responsible for learning and practising as a member of that community.

6. Not our views

We’re always glad to hear from you and encourage you to engage through our social media communities, but what you and other community members publish on our social media communities do not necessarily reflect our views. In fact, the views you and other community members express are yours or theirs alone and not ours.

What you and other members publish on our social media communities are not our views.

7. Response times

We will do our best to reply to anything that you publish to our social media communities or send directly to us through social media within a reasonable time, but there may be times when we take longer to reply to you. We generally moderate our social media communities from 08h30 to 16h30 on weekdays other than public holidays. We also generally have reduced hours for replying to anything published after hours, on the weekend, or on public holidays. We may also sometimes only reply to these on the next available working day. However, we are not liable for responding within an unreasonable time or failing to respond to you at all.

We will do our best to respond to anything you publish to our social media communities timeously, but are not liable for failing to do so.

8. No endorsement

We appreciate it when you post content to our social media communities and we may acknowledge it with a ‘like’, ‘retweet’, ‘favourite’, or other way of acknowledging it depending on the particular social media service you published it on. But, the mere fact that we acknowledge something you publish does not mean that we endorse it in any way. We only endorse something if we explicitly say that we do in writing.

We do not endorse anything you publish to our social media communities merely by acknowledging it in any way.

9. Prohibited conduct

We believe in freedom of speech and we encourage you to conduct yourself as you please (within reason) on our social media communities, provided that it doesn’t amount to abuse. You’re allowed to respectfully disagree with someone, but you’re not allowed to attack them personally. You may not engage in any of the following prohibited conduct:

• Discrimination,which means treating someone in a certain way based on prejudice – like racism, homophobia, bigotry, or other kinds of prejudice
• Hate speech,which means attacking someone based on their attributes – like their gender, ethnicity, religion, race, disability, or sexual orientation;
• Harassment,which means harming someone or threatening to harm them – like bullying, intimidation, or stalking; or
• Trolling,which means a specific way of harassing someone online by intentionally sowing discord, starting arguments, or publishing objectionable content

You may speak freely on our social media communities, provided that it is not abuse – which includes any discrimination, hate speech, harassment, or trolling.

10. Prohibited content

We look forward to having your content on our social media communities and want you to feel empowered to publish anything within reason. But, you may not publish any prohibited content including:

• Illegal content that is prohibited by law– like child pornography, pirated content, or content that otherwise infringes someone else’s copyright or other rights
• Harmful content that could cause harm to someone– like defamatory comments, fraudulent claims, or untrue statements
• Offensive content that could reasonably offend someone– like pornography, obscenities, or anything intended to shock someone; or
• Impermissible content– contrary to any codes or standards that we subscribe to and make you aware of.

You may publish anything to our social media communities except for prohibited content that is illegal, harmful, offensive, or impermissible.

11. Competitions

We run promotional competitions through social media from time to time. These promotional competitions are regulated by rules that determine what entries we accept, how we randomly select winners, and how the competition is monitored by auditors or other monitoring parties. The law requires us to have these rules and to appoint an external party to oversee that the competition is conducted fairly and according to the rules. A copy of the rules is available to you on request if you are an entrant. We love to have conversations with you about our promotional competitions, but please note that certain conduct in relation to them is unacceptable and may result in recourse against you in terms of this policy. You may not engage in any of the following prohibited conduct:

• Unjustified outcries, which means strong expressions of public disapproval or anger based on false assumptions – like “The competition was rigged!” (our competitions are run strictly in accordance with the law and any baseless claim to the contrary is defamation against us);
• Discriminatory objections, which means negative comments about the competition or its results based on attributes of the individual entrants or winners, including their gender, ethnicity, religion, race, disability, or sexual orientation – like “I can’t believe only [insert attribute here] people won!” or “Not even a single [insert attribute here] person won!” (anyone is allowed to enter our competitions and a computer chooses the winners randomly under the supervision of an external party – no one has any control over who wins or who does not and there may be multiple winners with a single attribute and none with yours); and
• Prohibited discussions, which means certain aspects of promotional competitions that we are not allowed to talk to you about in terms of our promotional competition rules, like the personal details of the winners.

If you don’t win a promotional competition, please don’t let yourself down by conducting yourself in any of these ways on social media. It makes you seem bitter, childish, or prejudiced. We’re sure that you’ll be a good sport and join us in congratulating the winners. There is always an opportunity to try and win again next time.

Our promotional competitions are run strictly in accordance with the law to ensure that they are fair and everyone has the same chance of winning regardless of their gender, race, or other attributes. If you dispute this, ask us for a copy of the promotional competition rules and satisfy yourself.

12. Report

Unfortunately, other community members may not abide by this policy and you may have to report them to us. You should not feel bad about reporting your fellow community members if you have a legitimate reason to think that they have breached this policy, particularly if they have done something to negatively affect you. However, you should not report anyone lightly. Any use of our reporting facility to censor discussion may itself be regarded as a breach of this policy.

Please report any legitimate breaches of this policy by other community members to us.

13. Moderation

Each social media community has features that allow us to edit or completely remove published content under certain circumstances. We value your contributions to our communities and will never use these features to edit or remove content you publish unnecessarily. But, as the moderator of our social media communities we are responsible for overseeing their content. We have complete discretion to edit or remove anything you publish on our social media communities that we think is inconsistent with this policy without notice to you. We may also impose filters on our social media communities depending on the features of the relevant social media service that prevent you and other community members from posting content containing certain keywords in the first place. We may moderate any of the following things as described above among others:

• Anything that is not relevant to a social media community or the conversation in question;
• Anything that results from prohibited conduct, including discrimination, hate speech, harassment, or trolling;
• Prohibited content, including content that is illegal, harmful, offensive, or impermissible; or
• Prohibited promotional competition related content, including unjustified outcries, discriminatory objections, or prohibited discussions

We may edit or remove anything that you publish to our social media communities that are inconsistent with this policy, including anything irrelevant and any conduct, content, or promotional competition related content that is prohibited by this policy.

14. Queries and reinstatement

If we have removed anything that you have published, you may ask us for reasons why it was removed. We will do our best to inform you of the reason for removal, but are not required to do so. We also need not tell any other community members why we have decided to remove your content. Unfortunately, there may be times when we cannot give detailed legal reasons for why we have decided to remove anything you publish. We will only reinstate your removed content if we have a compelling reason to do so.

You may ask us why we have moderated your content and to reinstate it, but we are not obliged to tell you or to reinstate it unless there are compelling reasons to do so.

15. Recourse

We are proud of the fact that you and other members of our social media communities are people of integrity. As people of integrity, we trust you to abide by this policy. However, there may come a time when you or another community member breaches this policy in a way that calls for action from our side. We have absolute discretion to take action if we deem you to have breached this policy and may take recourse against you in the form of a suspension or a ban.

We may take recourse against you for breaching this policy by suspending or banning you from any of our social media communities.

15.1. Suspension

We may suspend your right to participate in any of our social media communities if you do not comply with this policy, which means that you will not be able to access it for a period of time. Some social media services do not allow the temporary suspension of community members, in which case we may ban you instead.

15.2. Bans

We may ban you from any of our social media communities outright under extreme circumstances, which mean that you will not be able to access it for the foreseeable future.

15.3. Other accounts

We may also ban or suspend any other social media accounts that we suspect you to be operating through after we have taken recourse against you through your initial account.

15.4. Appeals

If we have suspended or banned you, you may appeal to us to reinstate your access to a social media community. We will provide you with steps to take to ask to be reinstated by email if we decide to suspend or ban you so that the process is as just and equitable as possible.

16. Third-party links

Links on our social media communities may lead you to third-party websites. Third-parties other than us control these websites. We are not responsible for the content on those sites.

We are not responsible for any content on third-party websites linked to from our social media communities.

17. Questions

We want you to understand this policy as best as you can so that you can comply with it easily. If there is any aspect of this policy that you don’t understand or if you have any questions about this policy, please contact us using the contact information on our customer services page available here: www.pepstores.com/find-out-more/contact/

Please contact us if you have any questions about this policy.

Privacy Policy

1. Audience

This policy applies to all visitors to our website and customers who have ordered the goods or services we provide (“you” and “your”).

2. Purpose of this policy

We respect your privacy and take the protection of personal information very seriously. The purpose of this policy is to describe the way we collect, store, use, and protect information that can be associated with a specific natural or juristic person and can be used to identify that person (“personal information”). Personal information includes:

• Certain information collected automatically (see below); and
• Optional information that you provide to us voluntarily (see below);

but excludes:

• Information that has been made anonymous so that it does not identify a specific person;
• Permanently de-identified information that does not relate or cannot be traced back to you specifically; and
• Non-personal statistical information collected and compiled by us and information that you have provided voluntarily in an open, public environment or forum including any blog, chat room, community, classifieds or discussion board. Because the information has been disclosed in a public forum, it is no longer confidential and does not constitute personal information subject to protection under this policy.

3. Acceptance of terms

3.1. Acceptance required

You must accept all the terms of this policy when you order any of our goods or services. If you do not agree with anything in this policy, then you may not order any of our goods or order, register for, or use any of our services.

3.2. Legal capacity

You may not access our website or order our goods or services if you are younger than 18 years old or do not have legal capacity to conclude legally binding contracts.

3.3. Deemed acceptance

By accepting this policy, you are deemed to have read, understood, accepted, and agreed to be bound by all its terms.

4. Changes

We may change the terms of this policy at any time. We will notify you of any changes by placing a notice in a prominent place on the website or by email. If you do not agree with the change you must stop using the website. If you continue to use the website following notification of a change to the terms, the changed terms will apply to you and you will be deemed to have accepted such terms.

5. Collection

We collect certain information: when you make use of our services, necessary to provide the service to you; from your web browser; from cookies we may send to your computer and from web beacons on our website to track how you use our website and to try and give you a personalised experience; and optional information, that you provide when you upload or download content from our website or when you enter competitions, take advantage of promotions, respond to surveys or register and subscribe for certain additional services.

5.1. Collection on order

When you order any goods or services from us, you will be asked to provide us with additional information on a voluntary basis (“goods information” or “services information”).

5.2. Optional details

You may also provide additional information to us on a voluntary basis (“optional information”). This includes content or products that you decide to upload or download from our website or when you enter competitions, take advantage of promotions, respond to surveys, order certain additional goods or services, or otherwise use the optional features and functionality of the website.

5.3. Cookies

We may place small text files called ‘cookies’ on your device when you visit our website. These files do not contain personal information, but they do contain a personal identifier allowing us to associate your personal information with a certain device. These files serve a number of useful purposes for you, including:

• Granting you access to age restricted content;
• Tailoring our website’s functionality to you personally by letting us remember your preferences;
• Improving how our website performs;
• Allowing third parties to provide services to our website; and
• Helping us deliver targeted advertising where appropriate in compliance with applicable laws

Your internet browser generally accepts cookies automatically, but you can often change this setting to stop accepting them. You can also delete cookies manually. However, no longer accepting cookies or deleting them will prevent you from accessing certain aspects of our website where cookies are necessary. Many websites use cookies and you can find out more about them at www.allaboutcookies.org.

5.4. Collection from browser

We automatically receive and record Internet usage information on our server logs from your browser, such as your Internet Protocol address (“IP address”), browsing habits, click patterns, version of software installed, system type, screen resolutions, colour capabilities, plug-ins, language settings, cookie preferences, search engine keywords, JavaScript enablement, the content and pages that you access on the website, and the dates and times that you visit the website, paths taken, and time spent on sites and pages within the website (“usage information”). Please note that other websites visited before entering our website might place personal information within your URL during a visit to it, and we have no control over such websites. Accordingly, a subsequent website that collects URL information may log some personal information.

5.5. Third party cookies

Please note that some of our business partners (e.g. advertisers) use their own cookies or widgets on our website. We have no access to or control over them. Information collected by any such cookie or widget is governed by the privacy policy of the company that created it, and not by us.

5.6. Web beacons

Our website may contain electronic image requests (called a “single-pixel gif” or “web beacon” request) that allow us to count page views and to access cookies. Any electronic image viewed as part of a web page (including an ad banner) can act as a web beacon. Our web beacons do not collect, gather, monitor or share any of your personal information. We merely use them to compile anonymous information about our website.

5.7. Recording calls

We may monitor and record any telephone calls that you make to us or any of our call centres, unless you specifically request us not to.

5.8. Purpose for collection

We may use any goods information, service information, and optional information that you provide to us for the purposes that you indicated when you agreed to provide it to us. We may use your usage information for the purposes described above and to:

• Remember your information so that you will not have to re-enter it during your visit or the next time you access the website;
• Monitor website usage metrics such as total number of visitors and pages accessed; and
• Track your entries, submissions, and status in any promotions or other activities in connection with your usage of the website

6. Consent to collection

We will obtain your consent to collect personal information

• In accordance with applicable law; and
• When you provide us with any optional information.

7. Use

We may use your information: to send you administrative messages and email updates to you regarding the website; for marketing purposes; or for targeted content in certain, specified instances.

7.1. Messages and updates

We may send administrative messages and email updates to you about the website. In some cases, we may also send you primarily promotional messages. You can choose to opt-out of promotional messages.

7.2. Targeted content

While you are logged into the website, we may display targeted adverts and other relevant information based on the personal information. In a completely automated process, computers process the personal information and match it to adverts or related information. We never share personal information with any advertiser, unless you specifically provide us with your consent to do so. Advertisers receive a record of the total number of impressions and clicks for each advert. They do not receive any personal information. If you click on an advert, we may send a referring URL to the advertiser’s website identifying that a customer is visiting from the website. We do not send personal information to advertisers with the referring URL. Once you are on the advertiser’s website however, the advertiser is able to collect your personal information.

8. Disclosure

We might disclose your information in the specific circumstances mentioned in this policy.

8.1. Sharing

We may share your personal information with:

• Other divisions or companies within the group of companies to which we belong so as to provide joint content and services, for transactions and customer support, to help detect and prevent potentially illegal acts and violations of our policies, and to guide decisions about our products, services and communications (they will only use this information to send you marketing communications if you have requested their goods or services);
• An affiliate, in which case we will seek to require the affiliates to honour this privacy policy;
• Our goods suppliers or service providers under contract who help supply certain goods or help with parts of our business operations, including fraud prevention, bill collection, marketing, technology services (our contracts dictate that these goods suppliers or service providers only use your information in connection with the goods they supply or services they perform for us and not for their own benefit);
• Credit bureaus to report account information, as permitted by law; and
• Banking partners as required by credit card association rules for inclusion on their list of terminated merchants (in the event that you utilise the services to receive payments and you meet their criteria).

8.2. Regulators

If you contact us regarding your experience with using any of our products, we may disclose your personal information as required by law or governmental audit.

8.3. Law enforcement

We may disclose personal information if required:

• By a subpoena or court order;
• To comply with any law;
• To protect the safety of any individual or the general public; and
• To prevent violation of our customer relationship terms.

8.4. No selling

We will not sell personal information. No personal information will be disclosed to anyone except as provided in this privacy policy.

8.5. Marketing purposes

We may disclose aggregate statistics (information about the customer population in general terms) about the personal information to advertisers or business partners.

8.6. Employees

We may need to disclose personal information to our employees that require the personal information to do their jobs.

8.7. Change of ownership

If we undergo a change in ownership, or a merger with, acquisition by, or sale of assets to, another entity, we may assign our rights to the personal information we process to a successor, purchaser, or separate entity. We will disclose the transfer on the website. If you are concerned about your personal information migrating to a new owner, you may request us to delete your personal information.

9. Security of personal information

Our hosting company will host our website in a secure server environment that uses a firewall and other advanced security measures to prevent interference or access from outside intruders. We authorize access to personal information only for those employees who require it to fulfil their job responsibilities.

10. Accurate and up to date

We will try to keep the personal information we collect as accurate, complete and up to date as is necessary for the purposes explicitly defined in this policy. From time to time we may request you to update your personal information on the website. You are able to review or update any personal information that we hold on you by accessing your account online, by emailing us, or by phoning us. Please note that in order to better protect you and safeguard your personal information, we take steps to verify your identity before granting you access to your account or making any corrections to your personal information.

11. Retention of personal information

We will only retain your personal information for as long as it is necessary to fulfil the purposes explicitly set out in this policy, unless:

• Retention of the record is required or authorised by law; or
• You have consented to the retention of the record. During the period of retention, we will continue to abide by our non-disclosure obligations and will not share or sell your personal information.

12. Transfer of personal information outside South Africa

We may transmit or transfer personal information outside South Africa to a foreign country. Personal information may be stored on servers located outside South Africa in a foreign country whose laws protecting personal information may not be as stringent as the laws in South Africa. You consent to us processing your personal information in a foreign country whose laws regarding processing of personal information may be less stringent.

13. Updating or removing

You may choose to correct or update the personal information you have submitted to us, by clicking the relevant menu in any of the pages on our website.

14. Limitation

We are not responsible for, give no warranties, nor make any representations in respect of the privacy policies or practices of linked or any third party websites.

15. Enquiries

If you have any questions or concerns arising from this privacy policy or the way in which we handle personal information, please contact us.

The Promotion of Access to Information Act 2000 (PAIA) was set up by the Human Rights Commission to help increase public access to information about South African companies and other institutions. With this Act, they hope to make sure that:

• Companies share information openly
• A culture of social justice is created and promoted
• Human rights are respected by corporations and government

Learn more about your right to information and who can help you get it by downloading our PAIA Manual below.
YOU HAVE THE RIGHT TO HAVE ACCESS TO INFORMATION!

Download the Pepkor PAIA Manual

Cookie Policy

We might use cookies and other techniques such as web beacons when you visit our website. “Cookies” are small text files used by us to recognise repeat users, facilitate your ongoing access to and use of our website and allow us to track your usage behaviour, and compile aggregate data that will allow us to improve the functionality of our website and content. “Web beacons” are small, clear picture files used to follow your movements on our website. For example, storing your preferred settings for the next time you visit.

To view and download this Cookie Policy, please click here

By becoming a Lay-by Buddy you are contributing to settling our customers lay-by purchases. You can select an amount from as little as R20.00. 

1. Lay-by Buddy terms and conditions
   1.1. These terms and conditions apply to any contribution made via our website as a Lay-by Buddy.
   1.2. PEP reserves the right to change these terms and conditions in the interim. 
   
2. Rights and obligations
   2.1 Any payment made by a Lay-by Buddy accrues to a PEP lay-by fund for the purpose of settling lay-by customers’ purchases selected monthly on the following criteria:
   2.1.1The majority of the lay-by content consisting of one of the following business units:
   • Kids Clothing and accessories;
   • Babies;
   • Adult clothing and accessories;
   • Essentials
   
   2.1.2. Two-thirds of the lay-by total has been settled by the lay-by customer.
   2.1.3. A lay-by customer has not been sponsored in a previous months lay-by buddy selection
   2.1.4. The total amount outstanding on the lay-by is less or equal to R300.00.
   2.1.5. Lay-by customers will receive a voucher of one of the following denominations: R50,R100,R150,R200,R250,R300
   
   2.2. Lay-by Buddy contributions cannot be refunded.
   2.3. The Lay-by Buddy cannot derive any rights from a contribution other than that PEP will use the contribution for the aforementioned purpose. 
   2.4. To be able to make a Lay-by Buddy contribution you must be 18 or over or have parental consent.
   2.5. It is optional for the Lay-by Buddy to provide their name, cell number and email address
   
3. The Lay-by Buddy can make payment online via card or Masterpass. 
4. Privacy
   4.1. PEP and its agents process the personal information provided by the Lay-by Buddy in accordance with all applicable legal requirements.
   4.2. This personal information is processed by PEP for the purpose of settling PEP customer lay-bys as meant in these conditions, as well as to enable it to comply with legal obligations. 
5. Legal
   5.1. Exclusively South African law applies to your contribution and these Lay-by terms and conditions.
   5.2. Contributions can be made from 15 May 2020.

We take your privacy very seriously and will only use your personal information to provide the products and services you requested. We use POWr to manage all form submissions. By submitting the Contracts Application form, you acknowledge that the information you provide will be transferred to POWr for processing in accordance with their Privacy Policy and Terms.

You consent that:

1. The processing of your personal information by PEP, a division of Pepkor Trading (Pty) Ltd and other companies in the Pepkor group of companies (“Pepkor”) (who may be outside South Africa) (https://www.pepkor.co.za/retail-segments/), is provided voluntary on the condition that they will keep such information confidential;
2. By submitting any information to Pepkor in any form you further acknowledge that such conduct constitutes an unconditional, specific, and voluntary consent to the processing of such information under any applicable law;
3. Your personal information may be supplemented from any other source;
4. Your personal information may be retained for as long as permitted for legal, regulatory, fraud prevention, and marketing purposes;
5. Your personal information may be used to send you information about products, services, and special offers of the various companies in the Pepkor group of companies (https://www.pepkor.co.za/retail-segments/) that may be of interest or value to you.

Download the Cell C Website & Online Services T’s & C’s and the Cell C Individual Subscriber Agreement

GENERAL

1. Pepkor Personalised Bundles is a consumer product and may only be used by an end-user (that is a natural person) to make calls, use data or send SMS messages to another end-user (that is a natural person), with the intention to facilitate a personal communication between such end-users.

2. Pepkor Personalised Bundles may not be used for commercial purposes or as part of any bulk SMS sending service. Any use of this offer outside of what is considered reasonable for private, non- commercial use, and in instances through mechanisms and means not intended for personal use or the anticipated purpose of the offer, will be considered as abuse.

3. Vodacom reserves the right to suspend the service in the event of suspected abuse where non- compliant devices as specified by the regulating body ICASA are being used on the Vodacom network.

4. Pepkor Personalised bundles are available to Pepkor customers only who have purchased a SIM card from a Pepkor store . Enterprise customers and M2M contracts are specifically excluded from purchasing Pepkor Personalised bundles.

5. Customers can purchase Pepkor Personalised bundles at any time by dialling *130*7371#.

6. Customers may purchase multiple Pepkor personalised bundles at a time.

7. Vodacom reserves the right to vary offers as deemed necessary.

8. Bundles with the shortest validity / earliest expiry may deplete first. If you have bought more than one Bundle, the Initial Bundle will be depleted first

9. All Pepkor personalised bundles are subject to the validity of the offer/bundle purchased, as specified at the time of purchase. Validity refers to the period of time the bundle will be active for and available to be used. If a Bundle reaches the Expiry Date and expires before the Bundle is depleted, data usage will continue at the Out of Bundle rate, applicable to the tariff.

10. To check your Vodacom Bundle Balance dial *135# and select Balances.

11. Vodacom reserves the right to amend these Terms and Conditions and where such change is material, Vodacom will provide you with reasonable prior written notice before implementing any such change.

To view and download this policy please click here.

From 4 April 2025: New MTN PayAsYouGo customers who activate a new SIM card with a qualifying device will enjoy exclusive benefits. For LTE & 5G devices customers will receive 10GB + 10GB FREE Anytime Data valid 30 days. Existing customer will not be getting the value adds. For full terms and conditions, visit mtn.co.za.