Copyright in information contained in this web site is owned by Pepkor Trading Proprietary Limited (“Pepkor Trading”)

You may use this information and reproduce it in hard copy for your own personal reference use only. The information may not otherwise be reproduced, distributed or transmitted to any other person or incorporated in any way into another document or other material without the prior written permission of Pepkor Trading. Information of this web site is given by us in good faith and has been taken from sources believed to be reliable. We make no representations that the information contained on this web site is accurate, complete or fair and no reliance should be placed on it for any purpose whatsoever. The information contained herein is not intended to serve as financial or other advice.

Pepkor Trading shall not be liable to any person or company for use or reliance of any inaccurate information or opinions contained herein. Pepkor Trading does not make any representation regarding any other web sites which may be accessed through this web site and accordingly accepts no responsibility for the content or use of such web sites or information contained therein. Pepkor Trading shall not be liable to any party for any form of loss or damage incurred as a result of any use or reliance on any information contained on such a web site.

Pepkor Trading (Proprietary) Limited

TERMS AND CONDITIONS APPLICABLE TO ELECTRONIC COMMUNICATION
All electronic communication, including all attachments thereto, is transmitted to you by Pepkor Trading (Proprietary) Limited and all its divisions (“Pepkor”) on the following terms and conditions:

1. As the addressee/recipient of electronic communication you agree to be bound by the provisions of section 11(1) and 11(3) of the Electronic Communications and Transactions Act (Act 25 of 2002).
2. The information contained in this electronic communication may contain confidential and/or legally privileged information. It is intended solely for the use of the individual or entity to whom it is addressed and others authorized to use it or receive it.
3. If you are not the intended recipient, you are hereby notified that any disclosure, copying, distribution or taking of any action in reliance of the contents of this electronic communication is strictly prohibited and may be unlawful. If therefore you have received electronic communication in error, please notify the sender immediately and delete/destroy it.
4. Any copying, publication or disclosure of the contents of electronic communication by any person whatsoever can result in civil liability.
5. Confidentiality and legal privilege are not waived or lost by reason of mistaken delivery to you of electronic communication.
6. Under no circumstances will Pepkor, as the sender of electronic communication, be liable to any person for any direct, indirect, special or other consequential damages for any use of an electronic communication, or of any other hyper linked web site, including, without limitation, any lost profits, business interruption, loss of programs or other data on information handling systems or otherwise, even if Pepkor Trading has been expressly advised of the possibility of such damages.
7. Pepkor Trading does employ virus filtering, but it provides no guarantees or warranties that its electronic communication is virus-free.
8. Pepkor Trading is not responsible for the proper and/or complete transmission of the information contained in electronic communication or of the electronic communication itself, nor in any delay in its receipt.
9. The views and/or opinions expressed or implied in electronic communication do not necessarily express or reflect the views and/or opinions of Pepkor, unless stated otherwise. If the electronic communication was used for purposes unrelated to the official business of Pepkor, Pepkor Trading shall not be liable for any damage caused by the contents of this message and the sender may be held responsible therefore in his/her sole and personal capacity. In specific, the use of the Pepkor Trading electronic communications facility is not permitted for the distribution of chain letters or offensive mail of any nature whatsoever.
10. No warranties are made or implied that an employee or contractor of Pepkor Trading was authorised to make the electronic communication. Pepkor Trading disclaims liability for any unauthorised instruction for which permission was not granted.
11. No employee or intermediary of Pepkor Trading is authorised to conclude a binding agreement on behalf of Pepkor Trading without the written confirmation by a duly authorised representative of Pepkor. Any agreement concluded with Pepkor Trading via electronic communication shall only come into operation once Pepkor Trading has confirmed the formation of such an agreement in writing.
12. The e-mail address of the sender of electronic communication may not be used, copied, sold, disclosed or incorporated into any database or mailing list for spamming and/or other marketing practices without the prior written consent of the sender.
13. Where applicable, Pepkor Trading retains the copyright to all electronic communication and attachments. The recipient is licensed to open and read the message and/or attachments only, all other rights are reserved unless otherwise indicated by the sender.
14. These terms and conditions shall be governed by and construed in accordance with the laws of the Republic of South Africa.
15. Subject to urgent and interim court relief, any disputes and/or disagreements and/or damages and/or liabilities related to the electronic communication shall be referred to arbitration in terms of the rules of the South African Arbitration Foundation in Cape Town.
16. This electronic communication disclaimer shall take precedence over any other disclaimer(s) in respect of electronic communication addressed to or used by Pepkor.
17. The above-mentioned terms and conditions will also be applicable to all electronic communication in relation to the Promotion of Access to Information Act Manual.
18. Unless specifically stated in the electronic communication, the content may not be construed as an instruction to the addressee to act on behalf of Pepkor Trading (Proprietary) Limited or any of its subsidiaries or associated companies, neither does it constitute an offer from Pepkor Trading or an agreement between the addressee and Pepkor.
19. Information disclosures required by law:
    Full name of company: Pepkor Trading (Proprietary) Limited
    Registration number: 1958/003362/07
    Country of registration: Republic of South Africa
    Company Secretary: Masood Allie
    Postal Address: PO Box 6100, Parow East, 7501
    Registered Address: 36 Stellenberg Road, Parow Industria, 7493

• This page contains the terms and conditions (“T’s & C’s”) on which you purchase, and we sell the items offered for sale on PEP Online.
• To enter into this agreement with us, you must have contractual capacity.
• You must also be legally entitled to use the credit card, debit card or another payment method to make the purchase. We reserve the right to select which banking cards and payment methods are acceptable to us and to amend this selection at any time.
• You are advised to read the provisions in these Terms and Conditions cautiously, taking care to understand each of the provisions that apply to the sale of the item or items you wish to purchase on this website. Should you decide to place an order on PEP Online, you will be deemed to have read and understood the entire contents and will be bound by all these Terms and Conditions.
• You may wish to retain a printed copy of these Terms and Conditions for reference purposes with regards to your purchase. However, please be advised that we reserve the right to amend the Terms and Conditions at any time, and you should therefore always read this page before making future purchases.
• Nothing in these Terms and Conditions is intended to deprive you of your rights or to avoid our obligations in terms of consumer protection legislation. If any provision appears to do so it shall be interpreted as being subject to such legislation.

1. PREFACE
   
   1.1 By using PEP Online to purchase goods, you are contracting with PEP, a division of Pepkor Trading (Pty) Ltd (“PEP”).
   
   1.2 PEP Online (https://www.pepstores.com) is the trading website for the business.
   
   1.3 PEP Online offers various apparel and/or home and/or cellular items for sale to customers via a web-based purchase and sale transaction
   
   1.4 Every transaction on PEP Online is subject to these Terms and Conditions, with no exceptions whatsoever.
   
   1.5 Accordingly, by using PEP Online, and/or registering an online profile with PEP, and/or placing an order and/or conducting a transaction on PEP Online you are confirming in each instance your legal acceptance of, and agreement to be bound by these Terms and Conditions, as may be amended from time to time.
   
   1.6 These Terms and Conditions provide the framework for PEP and you to enter into transactions from time to time, with the details of each specific transaction being contained in the documentation relevant to that particular transaction, but in all instances subject to the provisions of these Terms and Conditions.
   
   
2. WHOLE AGREEMENT
   
   2.1 These Terms and Conditions apply to each, and every transaction made or to be made on PEP Online.
   
   2.2 Your submission of an order on PEP Online indicates your unreserved acceptance of these Terms and Conditions, applicable from the time of your order until and after your receipt of the ordered item(s).
   
   2.3 We retain the right to modify these Terms and Conditions from time to time and will publish the revised Terms and Conditions on PEP Online.
   
   2.4 Modifications to these Terms and Conditions will not operate retrospectively, and applicable Terms and Conditions will accordingly be those that are published at the time of your use of PEP Online and/or a transaction in terms hereof.
   
   2.5 Each instance of your use of PEP Online will be your expressed recognition and acceptance of the Terms and Conditions published on PEP Online.
   
   2.6 We reserve the right to discontinue making PEP Online or any part thereof available with or without notice to you.
   
   2.7 You may not amend, delete, or add to these Terms and Conditions in any manner whatsoever. If you attempt to do so, any such purported amendment, deletion or addition will be of no force or effect.
   
   2.8 Notwithstanding the above, your statutory and/or consumer rights are not affected by these Terms and Conditions.
   
   
3. ONLINE PROFILE
   
   3.1 When placing an online order, a user profile will be created which will serve as consent to and acceptance of these Terms & Conditions and our Privacy Policy.
   
   3.2 You can also create an online profile on this website and will need to provide the personal information that is required for the registration process e.g., name, surname, email address, phone number and physical address (where delivery can be done, and you select delivery).
   
   3.3 By submitting the required information, you are warranting that all information is true and correct and agree that you will be held fully responsible and/or liable for the consequences of submitting false or incorrect information.
   
   3.4 It is your sole responsibility to update your account details should they change at any time after registration.
   
   3.5 You are responsible for the activity that takes place on your account, and you confirm your awareness of the need to keep your account username and password secure.
   
   3.6 You shall inform us immediately if you become aware of / suspect that your account credentials have been compromised or if your account has been used without your permission.
   
   
4. THE ITEMS
   
   4.1 We will sell a selected range of items on PEP Online.
   
   4.2 We have used our best endeavours to reflect the items offered for sale accurately but are not responsible for slight variations that may appear because of a range of factors, such as but not limited to your physical environment and electronic equipment used to view the items.
   
   4.3 You select an item(s) of your own choice and are solely responsible to determine whether the item(s) is appropriate for your needs.
   
   4.4 The items offered for sale by us are standard stock, without any option of customisation. We, therefore, do not guarantee that any item(s) will meet personal and distinct requirements of specific nature.
   
   
5. THE TRANSACTION
   
   A “transaction” consists of:
   5.1 the selection of an item(s);
   5.2 the placing of an order;
   5.3 payment by you for the item(s) in the order; and
   5.4 acceptance of your order.
   
   5.1 Selecting an Item(s)
   5.1.1 You need to adhere to the directives on the website with regards to placing an order, submitting an order, and making payment.
   5.1.2 The price of any item offered for sale on the website will be the price that is reflected in respect of that item on the date on which you place your order.
   5.1.3 All prices are quoted in ZAR (South African Rand)
   5.1.4 Where applicable all prices are subject to the ruling South African Value Added Tax (VAT) rate and are already included in the price displayed on the website
   5.1.5 The validity of the price as referred to above will not be affected by a price you may have seen in respect of the selected item either before or after the day on which you place your order.
   5.1.6 Once you have selected the item(s) and placed an order (“the Order”), you will be advised of the total amount to be paid, inclusive of:
   5.1.6.1 the price of the item(s);
   5.1.6.2 any applicable taxes;
   5.1.6.3 any applicable charges for delivery; and
   5.1.6.4 any other charges that may apply to the transaction.
   
   5.2 Placing the order
   5.2.1 In each instance that you submit an Order on PEP Online, you agree that you do so subject to these Terms and Conditions, as published at the date you submit the Order. You are responsible for reviewing the latest Terms and Conditions each time you submit an Order.
   5.2.2 After you have submitted the Order, you will receive confirmation by e-mail from us that the Order has been received, which does not amount to our acceptance of the Order and is simply an acknowledgment that it has been received.
   5.2.3 Once we have confirmed acceptance of the Order, a binding purchase transaction is created, and the Order cannot be cancelled once we have accepted it.
   
   5.3 Payment
   5.3.1 At the time of placing the Order, you will make payment in full for the item(s) you have ordered.
   5.3.2 Payment must be made using a debit or credit card issued to you by a financial institution that is considered acceptable to us, via the payment method available on the website.
   5.3.3 Payment can also be made using an PEP Account store card, or one of the following store cards: Ackermans, Refinery, Tekkie Town, ShoeCity, Dunns.
   5.3.4 Should you make use of a debit or credit card, the account or facility accessed via the use of the card must have sufficient funds or credit available for the full cost of the intended purchase of the item(s).
   5.3.5 If payment is made using an PEP Account store card, please refer to the standard Terms & Conditions here for more information.
   5.3.6 If payment is made using a Refinery store card, please refer to their website for their Terms & Conditions.
   5.3.7 We will not process the Order until such time as payment has been made by you and we have confirmation of funds having been received.
   5.3.8 We reserve the right to limit the payment methods available to you and/ to direct you to make payment in the manner required by us.
   5.3.9 We will not be obligated to supply or deliver any item(s) to you until such time as we have accepted the Order and received the cleared funds after payment.
   
   5.4 Acceptance of the order
   5.4.1 If we accept the Order we will send you, via email, a valid tax invoice for the amount paid.
   5.4.2 Acceptance by us will be effective once we have transmitted the email referred to above and this will constitute valid acceptance irrespective of whether you, in fact, received the email.
   5.4.3 We are under no obligation whatsoever to accept the Order, and unless effective acceptance has taken place, we are entitled to reject the Order in our sole discretion and without providing you with a reason for our decision.
   5.4.4 Should we exercise our right to reject the Order, you will be informed of such a fact and the payment will be refunded to you.
   5.4.5 Once payment has been made you cannot cancel the Order. However, if you wish to be refunded for the purchase you can do so at the Store which you selected for collection.
   5.4.6 Only the official tax invoice referred to in 5.5.1 will constitute acceptance in accordance with these terms. Any other communication sent to you from us will not be construed as acceptance, irrespective of whether such communication is about or in any way related to the Order.
   
   
6. WARRANTIES
   
   6.1 You warrant, if you make use of a debit, credit, or any Pepkor store card to effect payment to us, that the card is your own card and that you are legally entitled to transact with the relevant card.
   
   6.2 You warrant that all details submitted to us in connection with the transaction are correct and accurate.
   
   6.3 You warrant that you will notify us of any changes in your account details on an ongoing basis, to ensure that our record of your information remains up to date.
   
   
7. BINDING AGREEMENT
   
   7.1 A binding agreement between us is created at the time that acceptance of the Order takes place.
   
   7.2 This binding agreement is in respect of the item(s) duly listed in the tax invoice, which may not be all the items that you had included in the Order.
   
   
8. DELIVERY OF ITEM(S)
   
   8.1 Your purchases can be delivered to your home (depending on our courier services) or any of our PEP or PEP HOME stores nationwide (within the borders of South Africa, and excluding PEP CELL stores) as selected when placing the Order. 
   
   8.2 For Home deliveries two delivery attempts will be made before the package will be re-routed to the nearest PEP store from your home address for collection.
   
   8.3 There are no home deliveries over weekends.
   
   8.4 Please note that for collection from a store, the list of stores available for delivery on the website can change with no prior notification or reason provided. This will not affect any orders that have been accepted before the change is made.
   
   8.5 You will not have any claim of any nature whatsoever against us because of or related to delivery within a time that differs to that published on the website.
   
   8.6 Once the order has been received by us you will be notified by email at every touchpoint including order notification, payment, and delivery. We will also send you a tracking link once the order is out for delivery.
   
   8.7 For store and unsuccessful home deliveries where the order was routed to the nearest PEP store to your home delivery address, you will have 20 business days to collect the order after which the order will be cancelled and refunded.
   
   8.8 We do not accept liability for any loss if you have shared the order information with any other party or nominated another person to collect or receive the Order on your behalf.
   
   
9. DELIVERY CHARGES
   
   Please refer to the Delivery & Returns page for the latest delivery charges.
   
   
10. DELIVERY PERIODS
    
    10.1 Notwithstanding the delivery periods indicated on the website, and due to factors out of our control, we do not guarantee an exact delivery date.
    
    10.2 Click & Collect: 7 - 9 business days from selected store from date of order acceptance; and
    
    10.3 Home delivery: Within 5 business days from date of order acceptance.
    
    10.4 Please note that during certain periods of high order volume, i.e. festive, our delivery periods might be slightly longer than usual.
    
    
11. RECEIPT OF ITEM(S)
    
    11.1 On receipt of the order from the store or via the courier we advise that you inspect the contents of the parcel to ensure:
    11.1.1 The parcel is intact, undamaged, and unopened.
    11.1.2 The correct items are included; and
    11.1.3 The items are free from apparent defects and undamaged.
    
    11.2 If there are any issues with the Order collected at an PEP store, the staff in the store will be able to assist and resolve it.
    
    11.3 If you discover issues with the Order and/ items of the Order outside of the store or for home deliveries, please notify Customer Care (0860 737 000) immediately or return the items at your closet PEP or PEP HOME store.
    
    11.4 You are advised to exercise due care when opening the parcel and cautioned against the use of sharp objects when doing so.
    
    
12. RISK & OWNERSHIP IN THE ITEM(S)
    
    12.1 Risk and ownership in and to the item(s) passed to you once the parcel is delivered and accepted at your home for home deliveries or collected at the store.
    
    
13. TERMINATING A TRANSACTION
    
    13.1 We may terminate the transaction if all the items you have ordered (or in the case of ordering a single item, the item you have ordered) are/is unavailable, and in such instance:
    13.1.1 We will inform you of the unavailability as soon as reasonably possible.
    13.1.2 We will refund the payment that has been made in respect of the unavailable item(s).
    
    13.2 If several items have been ordered in a single transaction, and not all items are available, we will refund you in respect of the unavailable item(s) and proceed with the transaction in respect of the items that are available.
    
    13.3 In the unforeseen circumstances where a parcel is lost:
    13.3.1 We will inform you of this fact as soon as reasonably possible.
    13.3.2 We will refund the payment that has been made in respect of the lost item(s).
    
    13.4 In the case where the missing parcel is part of a larger order the remaining items will still be delivered to your home or selected store for collection and in no way results in the termination of the transaction.
    
    13.5 Refunds will be processed immediately but can take up to 14 days to reflect in your bank account.
    
    13.6 You will not, for any reason, be able to terminate the transaction once payment has been made and the order accepted by us. You will have to take delivery of the parcel for home deliveries and then return the parcel for a refund or collect the parcel at the selected PEP store and request a refund at the time of collection.
    
    13.7 Please note that the delivery fee is non-refundable.
    

External Privacy Policy Statement

This Statement sets out how your personal information will be used by Pep and the Pepkor group of companies and applies to any information, including personal and special personal information, you give to Pepkor or which Pepkor may collect from third parties. It is important that you read this Statement carefully before submitting any personal information to Pepkor.

To view and download this Privacy Policy, please click here.

Cookie Policy

We might use cookies and other techniques such as web beacons when you visit our website.  “Cookies” are small text files used by us to recognise repeat users, facilitate your ongoing access to and use of our website and allow us to track your usage behaviour, and compile aggregate data that will allow us to improve the functionality of our website and content.  “Web beacons” are small, clear picture files used to follow your movements on our website.  For example, storing your preferred settings for the next time you visit.

To view and download this Cookie Policy, please click here.

Thanks for shopping at PEP. 

If you are not entirely satisfied with your purchase whether in-store or online, we’re here to help. We will gladly exchange or refund any item in a saleable condition, provided the below criteria are met: (excluding cellular products, refer to policy below) 

All products, excluding cellular handsets

Exchanges 

To be eligible for an exchange, your item must: 

• be unused and in the same condition that you purchased it; 
• have the original price tag and/or garment tag attached, or be in the original packaging; 
• the exchange can be done for some other in-store products for the same price but not less, if no original till slip is available
• if the original till slip or online tax invoice is available, the customer may be eligible for an exchange and/ refund

Refunds

Where a purchased product cannot be exchanged, we will inspect it and if the refund is approved, we will initiate a refund to your original method of payment. If the refund is done to a card account, you will receive the credit depending on your card issuer’s policies. The original till slip must be provided in order to be eligible for a refund. 

Cellular products & laptops 

On purchasing the cellular handset(s) you signed the till slip confirming the following:

1. The unit sold to you was the device you requested; 
2. You had the opportunity to examine the unit; 
3. The unit was your choice and its features and functions are relevant to your needs. 
4. You are aware the SIMS are network locked (applicable to Network Locked Handsets only) 

Exchanges 

Faulty handsets may be exchanged provided it: 

1. Is within 7 days from the date of purchase; 
2. Has not been physically damaged; and 
3.  Is returned with the original packaging, accessories and till slip. 

Handset repair guarantee

All handsets have a 12 month repair guarantee that becomes void with the service provider if:

1. It has been physically damaged; 
2. Is repaired by anyone other than the service provider; 
3. If a SIM card from another network is used; 
4. Till slip is not provided. 

We reserve the right to first send the handset to a service provider for an expert assessment. Any out of warranty costs and quote rejection fees may apply and will be charged to the customer.

Accessories 

Returns

Only faulty units may be returned, provided that you have the original receipt or proof of purchase (till slip) . 

• Warranty voids: Physical and liquid damage
• The warranty period is 6 months from the date of purchase, unless otherwise on the product packaging.

DStv Decoder (only) 

Returns

Only faulty units may be exchanged, provided it is returned with all the accessories and you have the original receipt or proof of purchase (till slip), within the guarantee period. 

• Decoders have a 1-year guarantee
• Faulty decoders after 1 year and after sales service, DStv must be contacted directly on 083 900 3788

DStv Decoder (installed) 

Returns

Only faulty units may be exchanged, provided it is returned with all the accessories and you have the original receipt or proof of purchase (till slip), within 30 days. 

• Decoders have a 1-year guarantee

Contact Us 

If you have any questions on how to return your item to us, contact PEP Customer Care on 0860 737 000.

External Social Media Policy

1. Introduction

Welcome to our external social media policy (also known as our social media community rules). We operate various social media communities on various social media services and are glad to have you as a community member. We encourage you to publish content and interact with us and other community members through our communities. But, engaging on our social media communities can become a negative experience if we don’t have a few rules to ensure a positive experience for everyone. Please take a moment to read this policy and keep our rules in mind whenever you publish content to or do anything else on our social media communities.

This is our official external social media policy (or social media community rules). Please familiarise yourself with them because they apply to you as a member of one of our social media communities.

2. Purpose

Please feel free to express yourself through our social media communities. We encourage you to engage with us and other community members any way that you can. But, we also need to make sure that any conversations through our social media communities stay respectful, do not cause harm, are appropriate, don’t break any laws, and are consistent with our policies. This is why we have social media community rules. The purpose of this policy is to ensure that you and our other community members have a friendly and rewarding experience interacting with us and each other through our social media communities.

The purpose of this policy is to ensure that engaging with us and other community members on our social media communities is a positive experience for you and other community members.

3. Communities

This policy applies to your conduct on any of our communities on any social media service. Social media is a broad term that covers any existing or future digital tool or other kind of technology that allows one person to publish the same message to many people in a public or semi-public forum at the same time using the Internet or a similar communications network. It includes:

• Social networking services– like Facebook;
• Micro-blogging services– like Twitter or Tumblr;
• Professional networking services– like Linkedin;
• Video and photo sharing services– like YouTube, Vimeo, Instagram, or Flickr;
• Blogs– like corporate or personal blogs;
• Forums and discussion boards– like Reddit;
• Wiki websites– like Wikipedia;
• Instant messaging applications– like Whatsapp, WeChat, or iMessage when used to send group messages; and
• Any other electronic communications– like email or SMS when used to send the same message to multiple recipients.

This policy applies to you as a member of our social media communities – like Facebook pages or groups, Twitter interactions using our @mentions and hashtags commonly associated with us, our other places online where we engage with community members.

4. Relevance

Our social media communities are spaces for you to discuss topics relevant to our business, for us to communicate with you about our goods and services, and for us to connect you to our official website. You should only publish content that is relevant. Anything contrary to our community purpose will be irrelevant, including:

• Links to external websites not related to us or our goods and services;
• Adverts for goods or services other than ours – like your goods or services or those of a competitor;
• Promotional competitions other than ours – like your promotional competitions or those of a competitor;
• Spam or anything else published more than once or in more than one place;
• Donation requests unless we have authorised you to publish them in writing;
• Acknowledgement requests – like asking for ‘votes’, ‘likes’, or ‘retweets’;
• Your personal contact information because it puts your privacy at risk – like your email address or phone number; or
• Anything else that isn’t relevant to the purpose or conversations on the social media community in question.

Our social media communities exist for certain purposes and you should not publish anything to them outside of those purposes because it will be irrelevant.

5. Network rules

It is important that you understand the rules of each social media service. This includes the written rules like their terms of service and the unwritten rules like the manners and etiquette of that social media service that its members generally subscribe to.

You must comply with the written terms of service and unwritten rules of etiquette for each social media service.

5.1. Network terms

You must comply with the terms of service of the relevant social media service. Terms of service for the most prominent social media services that we have communities on include

• Facebook– www.facebook.com/legal/terms; and
• Twitter– twitter.com/tos.

5.2. Network etiquette

A good rule of thumb is to generally behave on a social media service as you would behave in real life. This means being polite, courteous, and using common sense. Each social media service may have additional rules of etiquette that you are responsible for learning and practising as a member of that community.

6. Not our views

We’re always glad to hear from you and encourage you to engage through our social media communities, but what you and other community members publish on our social media communities do not necessarily reflect our views. In fact, the views you and other community members express are yours or theirs alone and not ours.

What you and other members publish on our social media communities are not our views.

7. Response times

We will do our best to reply to anything that you publish to our social media communities or send directly to us through social media within a reasonable time, but there may be times when we take longer to reply to you. We generally moderate our social media communities from 08h30 to 16h30 on weekdays other than public holidays. We also generally have reduced hours for replying to anything published after hours, on the weekend, or on public holidays. We may also sometimes only reply to these on the next available working day. However, we are not liable for responding within an unreasonable time or failing to respond to you at all.

We will do our best to respond to anything you publish to our social media communities timeously, but are not liable for failing to do so.

8. No endorsement

We appreciate it when you post content to our social media communities and we may acknowledge it with a ‘like’, ‘retweet’, ‘favourite’, or other way of acknowledging it depending on the particular social media service you published it on. But, the mere fact that we acknowledge something you publish does not mean that we endorse it in any way. We only endorse something if we explicitly say that we do in writing.

We do not endorse anything you publish to our social media communities merely by acknowledging it in any way.

9. Prohibited conduct

We believe in freedom of speech and we encourage you to conduct yourself as you please (within reason) on our social media communities, provided that it doesn’t amount to abuse. You’re allowed to respectfully disagree with someone, but you’re not allowed to attack them personally. You may not engage in any of the following prohibited conduct:

• Discrimination,which means treating someone in a certain way based on prejudice – like racism, homophobia, bigotry, or other kinds of prejudice
• Hate speech,which means attacking someone based on their attributes – like their gender, ethnicity, religion, race, disability, or sexual orientation;
• Harassment,which means harming someone or threatening to harm them – like bullying, intimidation, or stalking; or
• Trolling,which means a specific way of harassing someone online by intentionally sowing discord, starting arguments, or publishing objectionable content

You may speak freely on our social media communities, provided that it is not abuse – which includes any discrimination, hate speech, harassment, or trolling.

10. Prohibited content

We look forward to having your content on our social media communities and want you to feel empowered to publish anything within reason. But, you may not publish any prohibited content including:

• Illegal content that is prohibited by law– like child pornography, pirated content, or content that otherwise infringes someone else’s copyright or other rights
• Harmful content that could cause harm to someone– like defamatory comments, fraudulent claims, or untrue statements
• Offensive content that could reasonably offend someone– like pornography, obscenities, or anything intended to shock someone; or
• Impermissible content– contrary to any codes or standards that we subscribe to and make you aware of.

You may publish anything to our social media communities except for prohibited content that is illegal, harmful, offensive, or impermissible.

11. Competitions

We run promotional competitions through social media from time to time. These promotional competitions are regulated by rules that determine what entries we accept, how we randomly select winners, and how the competition is monitored by auditors or other monitoring parties. The law requires us to have these rules and to appoint an external party to oversee that the competition is conducted fairly and according to the rules. A copy of the rules is available to you on request if you are an entrant. We love to have conversations with you about our promotional competitions, but please note that certain conduct in relation to them is unacceptable and may result in recourse against you in terms of this policy. You may not engage in any of the following prohibited conduct:

• Unjustified outcries, which means strong expressions of public disapproval or anger based on false assumptions – like “The competition was rigged!” (our competitions are run strictly in accordance with the law and any baseless claim to the contrary is defamation against us);
• Discriminatory objections, which means negative comments about the competition or its results based on attributes of the individual entrants or winners, including their gender, ethnicity, religion, race, disability, or sexual orientation – like “I can’t believe only [insert attribute here] people won!” or “Not even a single [insert attribute here] person won!” (anyone is allowed to enter our competitions and a computer chooses the winners randomly under the supervision of an external party – no one has any control over who wins or who does not and there may be multiple winners with a single attribute and none with yours); and
• Prohibited discussions, which means certain aspects of promotional competitions that we are not allowed to talk to you about in terms of our promotional competition rules, like the personal details of the winners.

If you don’t win a promotional competition, please don’t let yourself down by conducting yourself in any of these ways on social media. It makes you seem bitter, childish, or prejudiced. We’re sure that you’ll be a good sport and join us in congratulating the winners. There is always an opportunity to try and win again next time.

Our promotional competitions are run strictly in accordance with the law to ensure that they are fair and everyone has the same chance of winning regardless of their gender, race, or other attributes. If you dispute this, ask us for a copy of the promotional competition rules and satisfy yourself.

12. Report

Unfortunately, other community members may not abide by this policy and you may have to report them to us. You should not feel bad about reporting your fellow community members if you have a legitimate reason to think that they have breached this policy, particularly if they have done something to negatively affect you. However, you should not report anyone lightly. Any use of our reporting facility to censor discussion may itself be regarded as a breach of this policy.

Please report any legitimate breaches of this policy by other community members to us.

13. Moderation

Each social media community has features that allow us to edit or completely remove published content under certain circumstances. We value your contributions to our communities and will never use these features to edit or remove content you publish unnecessarily. But, as the moderator of our social media communities we are responsible for overseeing their content. We have complete discretion to edit or remove anything you publish on our social media communities that we think is inconsistent with this policy without notice to you. We may also impose filters on our social media communities depending on the features of the relevant social media service that prevent you and other community members from posting content containing certain keywords in the first place. We may moderate any of the following things as described above among others:

• Anything that is not relevant to a social media community or the conversation in question;
• Anything that results from prohibited conduct, including discrimination, hate speech, harassment, or trolling;
• Prohibited content, including content that is illegal, harmful, offensive, or impermissible; or
• Prohibited promotional competition related content, including unjustified outcries, discriminatory objections, or prohibited discussions

We may edit or remove anything that you publish to our social media communities that are inconsistent with this policy, including anything irrelevant and any conduct, content, or promotional competition related content that is prohibited by this policy.

14. Queries and reinstatement

If we have removed anything that you have published, you may ask us for reasons why it was removed. We will do our best to inform you of the reason for removal, but are not required to do so. We also need not tell any other community members why we have decided to remove your content. Unfortunately, there may be times when we cannot give detailed legal reasons for why we have decided to remove anything you publish. We will only reinstate your removed content if we have a compelling reason to do so.

You may ask us why we have moderated your content and to reinstate it, but we are not obliged to tell you or to reinstate it unless there are compelling reasons to do so.

15. Recourse

We are proud of the fact that you and other members of our social media communities are people of integrity. As people of integrity, we trust you to abide by this policy. However, there may come a time when you or another community member breaches this policy in a way that calls for action from our side. We have absolute discretion to take action if we deem you to have breached this policy and may take recourse against you in the form of a suspension or a ban.

We may take recourse against you for breaching this policy by suspending or banning you from any of our social media communities.

15.1. Suspension

We may suspend your right to participate in any of our social media communities if you do not comply with this policy, which means that you will not be able to access it for a period of time. Some social media services do not allow the temporary suspension of community members, in which case we may ban you instead.

15.2. Bans

We may ban you from any of our social media communities outright under extreme circumstances, which mean that you will not be able to access it for the foreseeable future.

15.3. Other accounts

We may also ban or suspend any other social media accounts that we suspect you to be operating through after we have taken recourse against you through your initial account.

15.4. Appeals

If we have suspended or banned you, you may appeal to us to reinstate your access to a social media community. We will provide you with steps to take to ask to be reinstated by email if we decide to suspend or ban you so that the process is as just and equitable as possible.

16. Third-party links

Links on our social media communities may lead you to third-party websites. Third-parties other than us control these websites. We are not responsible for the content on those sites.

We are not responsible for any content on third-party websites linked to from our social media communities.

17. Questions

We want you to understand this policy as best as you can so that you can comply with it easily. If there is any aspect of this policy that you don’t understand or if you have any questions about this policy, please contact us using the contact information on our customer services page available here: www.pepstores.com/find-out-more/contact/

Please contact us if you have any questions about this policy.

Learn more about your right to information and who can help you get it by downloading our PAIA Manual below.
YOU HAVE THE RIGHT TO HAVE ACCESS TO INFORMATION!

Download the Pepkor PAIA Manual

By becoming a Lay-by Buddy you are contributing to settling our customers lay-by purchases. You can select an amount from as little as R20.00. 

1. Lay-by Buddy terms and conditions
   1.1. These terms and conditions apply to any contribution made via our website as a Lay-by Buddy.
   1.2. PEP reserves the right to change these terms and conditions in the interim. 
   
2. Rights and obligations
   2.1 Any payment made by a Lay-by Buddy accrues to a PEP lay-by fund for the purpose of settling lay-by customers’ purchases selected monthly on the following criteria:
   2.1.1 The majority of the lay-by content consisting of one of the following business units:
   • Kids Clothing and accessories;
   • Babies;
   • Adult clothing and accessories;
   • Essentials
   
   2.1.2. 50% of the lay-by total has been settled by the lay-by customer.
   2.1.3. A lay-by customer has not been sponsored in a previous months lay-by buddy selection
   2.1.4. The total amount outstanding on the lay-by is less or equal to R500.00.
   2.1.5. Lay-by customers will receive a voucher of one of the following denominations: R50, R100, R150, R200, R250, R300, R350, R400, R450 and R500.
   
   2.2. Lay-by Buddy contributions cannot be refunded.
   2.3. The Lay-by Buddy cannot derive any rights from a contribution other than that PEP will use the contribution for the aforementioned purpose. 
   2.4. To be able to make a Lay-by Buddy contribution you must be 18 or over or have parental consent.
   2.5. It is optional for the Lay-by Buddy to provide their name, cell number and email address
   
3. The Lay-by Buddy can make payment online via card or Masterpass. 
4. Privacy
   4.1. PEP and its agents process the personal information provided by the Lay-by Buddy in accordance with all applicable legal requirements.
   4.2. This personal information is processed by PEP for the purpose of settling PEP customer lay-bys as meant in these conditions, as well as to enable it to comply with legal obligations. 
5. Legal
   5.1. Exclusively South African law applies to your contribution and these Lay-by terms and conditions.
   5.2. Contributions can be made from 15 May 2020.

We take your privacy very seriously and will only use your personal information to provide the products and services you requested. We use POWr to manage all form submissions. By submitting the Contracts Application form, you acknowledge that the information you provide will be transferred to POWr for processing in accordance with their Privacy Policy and Terms.

You consent that:

1. The processing of your personal information by PEP, a division of Pepkor Trading (Pty) Ltd and other companies in the Pepkor group of companies (“Pepkor”) (who may be outside South Africa) (https://www.pepkor.co.za/retail-segments/), is provided voluntarily on the condition that they will keep such information confidential;
2. By submitting any information to Pepkor in any form you further acknowledge that such conduct constitutes an unconditional, specific, and voluntary consent to the processing of such information under any applicable law;
3. Your personal information may be supplemented from any other source;
4. Your personal information may be retained for as long as permitted for legal, regulatory, fraud prevention, and marketing purposes;
5. Your personal information may be used to send you information about products, services, and special offers of the various companies in the Pepkor group of companies (https://www.pepkor.co.za/retail-segments/) that may be of interest or value to you.

Download the Cell C Website & Online Services T’s & C’s and the Cell C Individual Subscriber Agreement

GENERAL

1. Pepkor Personalised Bundles is a consumer product and may only be used by an end-user (that is a natural person) to make calls, use data or send SMS messages to another end-user (that is a natural person), with the intention to facilitate a personal communication between such end-users.

2. Pepkor Personalised Bundles may not be used for commercial purposes or as part of any bulk SMS sending service. Any use of this offer outside of what is considered reasonable for private, non- commercial use, and in instances through mechanisms and means not intended for personal use or the anticipated purpose of the offer, will be considered as abuse.

3. Vodacom reserves the right to suspend the service in the event of suspected abuse where non- compliant devices as specified by the regulating body ICASA are being used on the Vodacom network.

4. Pepkor Personalised bundles are available to Pepkor customers only who have purchased a SIM card from a Pepkor store . Enterprise customers and M2M contracts are specifically excluded from purchasing Pepkor Personalised bundles.

5. Customers can purchase Pepkor Personalised bundles at any time by dialling *130*7371#.

6. Customers may purchase multiple Pepkor personalised bundles at a time.

7. Vodacom reserves the right to vary offers as deemed necessary.

8. Bundles with the shortest validity / earliest expiry may deplete first. If you have bought more than one Bundle, the Initial Bundle will be depleted first

9. All Pepkor personalised bundles are subject to the validity of the offer/bundle purchased, as specified at the time of purchase. Validity refers to the period of time the bundle will be active for and available to be used. If a Bundle reaches the Expiry Date and expires before the Bundle is depleted, data usage will continue at the Out of Bundle rate, applicable to the tariff.

10. To check your Vodacom Bundle Balance dial *135# and select Balances.

11. Vodacom reserves the right to amend these Terms and Conditions and where such change is material, Vodacom will provide you with reasonable prior written notice before implementing any such change.

To view and download this policy please click here.

From 4 April 2025: New MTN PayAsYouGo customers who activate a new SIM card with a qualifying device will enjoy exclusive benefits. For LTE & 5G devices customers will receive 10GB + 10GB FREE Anytime Data valid 30 days. Existing customers will not be getting the value adds. For full terms and conditions, visit mtn.co.za.

To access the Foneyam Store list click here.