+MORE REWARDS TERMS & CONDITIONS
Pepkor +more Rewards Terms & Conditions
Effective 26 Feb 2024
Your +more Rewards Card
The Pepkor +more Rewards Programme (“+more Rewards”) is operated by Pepkor Trading (Pty) Ltd (registration number: 1958/003362/07) (“Pepkor”). Our postal address is P.O. Box 6100, Parow East, 7501. Our registered address is 36 Stellenberg Road, Parow Industria, 7493. All legal documents must be served at this address. The contact telephone number for Pepkor is +27 (0)21 929 4800. Should you have any queries concerning these terms and conditions or the +more Rewards services, please contact us via our website or call our Customer Services call centre on 0860 996 711 or or customerservices@pepkor.co.za.
Download the +more Rewards Terms & Conditions here
General terms
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In these terms and conditions, unless the context indicates differently:
- “PI” means Personal Information as defined in the Protection of Personal Information Act 4 of 2013 (“POPIA”) and “Process / Processing” has the same meaning assigned thereto in POPIA;
- “Pepkor”, “we”, “us” and “our” means Pepkor Trading (Pty) Ltd and its respective brands and, where relevant, our affiliated companies (owned by Pepkor Holdings Limited);
- “Websites” means https://www.pepkor.co.za and https://www.plusmore.co.za;
- “you” and “your” means the person who has agreed to participate in the +more Rewards programme and become a member.
- +more Rewards is being run and managed by Pepkor.
- Pepkor, its organisers, promoters, partners and agencies are not responsible for any loss, damage, injury, accident, or death that may arise from inclusion or participation in +more Rewards.
- Pepkor reserves the right to make changes to +more Rewards in our sole discretion.
- These terms and conditions may be updated from time to time. You will be bound by any updated terms and conditions. +more Rewards may only be used in accordance with these terms and conditions. Please visit the Website for more information and the latest terms and conditions.
- Pepkor reserves the right to terminate +more Rewards at any time. In such an event, we will provide notice to you.
- +more Rewards is only available at selected South African brands listed on https://cloud.info.plusmore.co.za/plusmore_participating_brands to all participating brands and in selected affiliated company brands.
- These terms and conditions will be subject to and interpreted under the laws of the Republic of South Africa and the South African courts will have exclusive jurisdiction over any claim arising in connection herewith.
- You may not assign or otherwise transfer all or any part of your rights or obligations under these terms and conditions. You agree that Pepkor may, in its sole and absolute discretion, transfer and assign all or part of its rights and obligations under these terms and conditions to one or more third parties chosen by it.
- If any clause or sentence in these terms and conditions is held by a court of law to be void, illegal or unenforceable, the remaining provisions hereof will not be affected and will remain of full force and effect.
- We may change these terms and conditions at any time and most of the time do not need your permission to do so. We will inform you of any changes and the date the changes apply from by sending you a notice of the changes we intend to make or have made.
Membership
- To participate in the +more Rewards programme and become a member, register at the till of any Pepkor store, or via the
WhatsApp channel (082 606 9421) or via USSD (*130*7371#). You will be rechargedquired to provide us with certain PI at the time of your application. - Joining is free, and no membership fees are .
- Pepkor employees are eligible to take advantage of personalised vouchers, but will not be able to enter the same competitions as other +more Rewards customers. Pepkor staff discount will apply on top of +more Rewards benefits.
- You must be 18 years or older and permanently reside in South Africa.
Your +more Rewards digital card and profile
- You will be issued with a digital +more Rewards card, which remains the property of Pepkor. We reserve the right to issue, re-issue, decline and withdraw the +more Rewards card and/or your membership at any time in our sole discretion, but we will not exercise this discretion unreasonably.
- Your +more Rewards card is not transferable.
- If you do not have your card with you when you shop at a Pepkor store, you will be able to look up your +more Rewards profile at the till using your ID number, instead of your digital +more Rewards card or dial the +more USSD string *130*7371#
Participating countries
- +more Rewards benefits are currently offered only in the Republic of South Africa.
- Further territories may be added from time to time.
Vouchers
- Vouchers will be issued to selected +more Rewards customers at our sole discretion, indicating the available reward.
- A voucher may only be used once.
- Only one voucher may be redeemed per purchase. You may not accumulate vouchers or use multiple vouchers for one purchase.
- All online vouchers have a minimum spend. If not expressly indicated, the minimum spend is the value of the voucher.
- Vouchers will either be sent to you by SMS, WhatsApp or email and/or printed on your till slip when you purchase in-store and are redeemable either in store or online or both, and across all or selected Pepkor brands. The voucher will include information regarding where and how it can be redeemed.
- You may not redeem a voucher when purchasing the below items (unless specifically indicated):
- The expiry date on a voucher will not be extended under any circumstances.
- A voucher is not refundable if you return the product that was purchased using the Voucher.
- We do not under any circumstances guarantee what the voucher reward will be and under no circumstances may you request a different reward, or obtain a second reward at the same time.
- You will not be able to redeem a voucher in the unlikely event that a store is off-line, but will be able to redeem your voucher the next time that you shop.
Customer Consent
- We need your consent for the use and processing of your information in order for you to have access to ALL the +more Rewards benefits. If you have unsubscribed from receiving notifications and/or communications you will ONLY enjoy instant benefits where applicable and no other member specific benefits.
- You further confirm that you have read, understood and accepted the Information Processing terms set out below. You therefore agree that your personal information may be processed according to these terms and conditions insofar as you have provided the necessary consent.
- You will at all times be in a position to request, where necessary, the correction, destruction or deletion of your personal information. Pepkor will process your request as soon as reasonably possible. For more information on this, please see our privacy statement.
- The deletion or destruction of your personal information may result in the termination of your participation in the +more Rewards programme as we may no longer be able to provide the service to you.
- By accepting the terms and conditions as set out herein, you confirm that you are aware of the information that is being collected by us and the purpose for which the information is collected.
Correct Contact Information Is Essential
- Certain +more Rewards offers and communications will be sent to you via direct marketing channels including email, sms, whatsapp or via push notifications on the +more Rewards app. It remains your responsibility to ensure that we always have your correct contact details to ensure that you receive your offers and communications.
- We cannot accept responsibility if you do not receive certain offers and communications because you provided us with incorrect contact details.
Direct Marketing Communications
- If you opt-in at the time of opening your PEP Account, Ackermans Account, any lay-by with our Pepkor brands, when employed by Pepkor, when becoming a member of +more Rewards, or any later stage, to receive direct marketing from us, we will send you marketing information and promotional offers as per clause below (the “Marketing Services”) from all of our brands, across all of the channels. New channels may be added from time to time. When you opt-out of marketing from a particular channel, you will be opted-out of the channel for that brand that was communicating to you when you opted out. In order to opt-out of all Marketing Services (for all brands and channels), please contact Pepkor Customer Services. It could take up to 48 (forty eight) hours for your updated election to take effect.
- If, at any time, you wish to withdraw your consent to the aforementioned receipt of direct marketing communications, you will be entitled to do so by contacting our Pepkor Customer Services.
- The following brands, products and services are part of Pepkor and could market to you:
Information Processing
- Use of your confidential and personal information
- Pepkor is committed to protecting your privacy.
- To use the +more Rewards programme, you will need to provide personal information to create a personalised profile and maximise your benefits.
- The choice to provide this information is yours.
- Pepkor will not disclose your personal information without your permission unless legally required to do so.
- If you choose not to provide information, we may be unable to offer personalised offers and communications.
- By subscribing to the +more Rewards programme, you consent to Pepkor recording and using the following types of information:
- Information from forms or updates you provide, including name, contact details, ID/passport number, and shopping behavior.
- Details to process your membership application.
- Your preferences for Pepkor’s products and services.
- Demographic and lifestyle data derived from shopping patterns.
- Location data from using the +more Rewards card.
- Records of communication with Pepkor.
- Links between masked payment card data and your +more Rewards card for enhanced personalisation.
- Your information is used for:
- Processing your membership application.
- Improving your experience with Pepkor services.
- Building a personalised profile to tailor offers and communications.
- Ensuring your information is accurate and up-to-date.
- Market research and data analysis.
- Informing you of products, services, and benefits of interest.
- Issuing promotional codes and discounts.
- Pepkor may collect and share information from:
- Your use of the +more Rewards programme, transactions, or promotional competitions.
- Service providers such as data hosting and processing companies.
- Other authorised persons or platforms providing anonymised data.
- Protecting your information
- Pepkor takes reasonable steps to protect your data from unauthorised access or loss.
- Your personal information is kept private and only shared when necessary.
- Service providers managing your data must implement similar protections.
- Pepkor will notify you of any suspected unauthorised access as soon as reasonably possible.
- Sharing your information
- Pepkor may transfer your information to:
- Entities within the Pepkor Group with limited access based on necessity.
- Service providers supporting Pepkor’s offerings.
- External marketing services using anonymised data.
- Legal guardians or similar representatives.
- Business partners for segmentation or analysis using de-identified data.
- Financial institutions assessing your creditworthiness using anonymised datasets.
- Pepkor ensures shared information is protected and not personally identifiable.
- For more details, see our data privacy statement.
- Pepkor may transfer your information to:
- Retention of personal information
- Your information is retained as long as you are a +more Rewards member, or for at least four years after you unsubscribe, unless required by law.
- Your rights regarding your information
- You have the right to know what information Pepkor retains and to request corrections or deletions. Refer to our PAIA Manual for details.
- It is your responsibility to inform Pepkor of changes to your personal information.
- Pepkor will respond to requests within 21 days and may charge a small fee.
- You can submit a complaint to the Information Regulator at complaints.IR@justice.gov.za.
Use of the +more Rewards card and Conditions
- The +more Rewards card is issued by Pepkor, which reserves the right to issue, decline and withdraw a +more Rewards Card at any time.
- The +more Rewards Card is not transferable and its benefits will accrue to the named +more Rewards member only.
- You may only have one active +more Rewards Card linked to your ID/passport number.
- Pepkor shall have the right to change or terminate the +more Rewards programme immediately and without notice, if deemed necessary in its opinion or if circumstances arise outside of its control. In the event of such change or termination, you agree to waive any rights that you may have in respect of the +more Rewards programme and acknowledge that you will have no recourse against Pepkor or its agents.
- Pepkor reserves the right to exclude certain goods and/or services from the +more Rewards programme.
- Your +more Rewards card is solely to identify your profile on another system.
- Pepkor reserves the right to disqualify any claim if fraud is suspected, including without limitation, through the manipulation of code or otherwise frequently falsifying data.
- You must provide Pepkor with true and accurate information. If you have given incorrect information, Pepkor reserves the right to decline your application or cancel your membership.
- Members of the +more Rewards programme will automatically be entered into selected +more Rewards’ promotional competitions after meeting the promotional entry requirement (like purchasing a participating product).
- Only members of the +more Rewards programme will qualify as winners of the aforesaid competitions. In the event that you are removed as a member of the +more Rewards programme, for whatever reason, your entry will be removed from the relevant promotional competition.
- Neither the promotional code nor the discount allowed on your +more Rewards Card can be transferred, duplicated or sold and they have no cash value. Neither the promotional code nor the discount can be combined with any other discounts, codes or promotions.
- Prices displayed on products or anywhere on our website and digital channels are indicative of the pricing in your selected store of choice. While every care is taken to avoid incorrect pricing in-store, on the website and digital channels, pricing errors may occur from time to time.
- +more Rewards Promotional prices and member-only deals displayed on products, or anywhere on our website and digital channels are indicative of the pricing in your selected store of choice. While every care is taken to avoid incorrect pricing on the website, in-store and digital channels, pricing errors may occur from time to time.
- +more Rewards deals and promotions are only valid for redemption by +more members, unless otherwise specified. Should you experience issues redeeming/applying +more Rewards benefits please contact the +more Contact Centre.
- +more Rewards cannot retrospectively apply deal discounts or vouchers should they have expired or if there are any out-of-stock issues at the time of redemption.
Lifetime Savings
- Your +more Rewards profile will indicate a Lifetime Savings value, which amount is a reflection of the cumulative savings you have made by means of using the promotions you have utilised with your +more Rewards card.
- The Lifetime Savings is calculated on your receipts and this value is not a real time value when you shop and use your +more Rewards card.
- The Lifetime Savings displayed on your receipt, will not immediately include the savings accumulated with your current transaction.
Liability
- You hereby indemnify Pepkor, its employees and/or agents of any liability for any failure to perform or delay in performance caused by events outside of the reasonable control of Pepkor (for example strikes, trade disputes, accident, computer failure, breakdowns, power failures, shortages affecting Pepkor or Pepkor’s usual sources of supply or Pepkor’s means of delivery of the products or services), save to the extent that such liability cannot be excluded by applicable law.
- Neither Pepkor, its agents, associated companies, nor any directors, officers or employees of such, shall be liable for any loss or damage, whether direct, indirect, consequential or otherwise arising from any cause whatsoever, which you or a third party may suffer regarding your participation in the +more Rewards programme, the use of the +more Rewards Card or the sharing of your data as contemplated by these terms and conditions.
- Pepkor shall not be responsible for any lost, damaged, delayed, incorrect or incomplete applications for any reason whatsoever.
- Pepkor shall not be responsible for the failure of any technical element relating to the +more Rewards card services that may result in a discount or benefit not being successfully redeemed.
- In the event that Pepkor is found to be liable in respect of any claim(s) in connection with the +more Rewards programme or any related discount, its liability will not exceed the monetary value of the discount, regardless of the reason for its liability, whether it stems from contract, statute or delict, save to the extent that such liability cannot be excluded by applicable law.