Frequently Asked Questions

Foneyam is a service that allows you to rent a smartphone for a period of time.  It’s an affordable option to get access to a smartphone if you’re on a tight budget. 

If you miss a payment, your device will be remotely locked until you make your installment payment. You will only be able to make emergency calls and contact the foneyam call center. 

To qualify, you need to be:

• 18 years or older
• Have a valid SA ID or Passport
• A valid cellphone number

Upon contract agreement, your smartphone will be insured. Should anything happen to it:

• Contact us immediately
• Report  your lost or stolen device to SAPS 
• Provide us with the police report to submit your claim

Claims can be logged via email at claims@foneyam.co.za or call us on 0860 900 900. 

At the end of your contract, you will have two options:
1 ) You may exercise the option to purchase the device for a small price equal to the fair market value of the device at date of termination.
2) Return the device to your nearest PEP, PEP Home or PEP Cell.

Your Device Rental Schedule sent to you after approval, will include all your payment amounts and due dates. You can also dial *134*33011# free of charge to view your payment details.

Payments can be made via Pay@ at any Pay@ enabled store, including Ackermans, PEP, Shoprite and PnP or online at payat.io. Use your Pay@ reference number provided to you during your application when making payments.

Call the FoneYam contact centre on 0860 900 900 or email at info@foneyam.co.za.

The rental contract period is 13 months and 7 days.

The FoneYam Upfront Payment is 30% of the device retail price and is due at time of application. The exact Upfront Payment will be communicated to you during your application and is also stipulated in your Device Rental Schedule sent to you after approval.

You will be able to purchase select devices across Samsung, Honor, and Motorola. 

If you have a specific budget but need the features of a good smartphone, the Samsung A06 is a device under the two thousand rand mark that ticks all the modern day needs. Other devices such as the Honor X5C and Motorola E15 are also great finds that fit the budget for under R2000. 

You will be able to cancel your contract by giving 20 days' written notice. A penalty will be payable on cancellation. When cancelling, you have the option of:

• Purchasing the device, or
• Return the device