Can I return personal care items like roll-on deodorants if I bought the wrong scent?

Due to strict hygiene laws protecting customers from bacterial contamination, we cannot accept returns on opened personal care items like deodorants or lotions just for a change of mind. If an item arrives leaking or has a verifiable manufacturing defect, please return it with your receipt within seven days for an exchange, but always double-check your chosen fragrances before completing your online purchase.

What is the correct order to apply my daily personal care and skincare products?

To ensure your products actually absorb into your skin, start from the thinnest consistency to the thickest. Applying a heavy body butter before a watery serum creates a barrier that blocks the lightweight product from working, so always remember to cleanse, apply liquids, lock it in with thick creams, and finish your morning with sunscreen.

How do I know if my unopened body lotion has expired?

Unopened body lotions typically remain safe and effective for two to three years if stored away from extreme heat and sunlight. Once you open the bottle, you must refer to the "Period After Opening" (PAO) symbol—a small jar icon with a number like "12M"—which dictates exactly how many months the product remains safe to use before bacteria begins to degrade the formula.

Why does my body lotion separate and look watery inside the bottle?

Body lotion separates into a watery mess when the chemical emulsion binding the oil and water together is destroyed by extreme heat or severe humidity, such as being stored in a steamy bathroom. While shaking the bottle might temporarily mix it back together, the formula is permanently degraded, meaning you must always store your personal care items in a cool, dark cabinet to prevent this from happening.

Are "multi-purpose" products like 3-in-1 body washes actually bad for my skin and hair?

Multi-purpose 3-in-1 washes are incredibly convenient, but the detergents required to clean tough body sweat are often far too harsh and stripping for your delicate face and hair. You should reserve these affordable gels strictly for body washing or travel, and invest in dedicated, pH-balanced facial cleansers and hydrating shampoos to prevent severe scalp dryness and painful facial tightness.

Can I share my roll-on deodorant with my family members safely?

Sharing an aerosol deodorant spray is perfectly safe, but sharing a liquid roll-on deodorant is incredibly dangerous because the plastic ball physically collects bacteria from the armpit and rolls it back into the bottle. Roll-on deodorants, just like toothbrushes, are highly personal hygiene tools that should never be shared to prevent the spread of painful bacterial or fungal infections.

Are travel-sized toiletries more expensive per milliliter than full-sized bottles?

Travel-sized toiletries are consistently more expensive per milliliter because you are paying a premium for the specialized miniature packaging and convenience. To save a significant amount of money over time, you should purchase the more economical full-sized bottles and manually decant the products into reusable, TSA-approved silicone travel tubes before your trip.

How do I safely dispose of expired personal care products and cosmetics?

Pouring expired personal care products down the drain is incredibly dangerous for the environment because the chemical preservatives can severely contaminate local water supplies. Instead, wipe the thick product into a paper towel to throw in the standard trash, thoroughly wash the empty plastic bottle to ensure it is clean, and then safely place the empty container into your recycling bin.

What does "hypoallergenic" actually mean on personal care packaging?

"Hypoallergenic" simply means the manufacturer formulated the product without the most common, allergens, but because the term is legally unregulated, it does not guarantee the product is entirely allergy-proof. If you have severely reactive skin, you must ignore the marketing claims on the front of the bottle and meticulously scan the detailed ingredient list on the back to ensure your specific triggers are absent.

Why should I buy a separate hand cream instead of just using my regular body lotion?

The skin on your hands suffers from relentless washing and requires the heavy, occlusive waxes found exclusively in specialized hand creams, which create a water-resistant barrier to lock in moisture. Standard body lotions are formulated to be thin and spreadable, meaning they will instantly wash away the moment you wet your hands, leaving your skin completely unprotected and severely dehydrated.

Free delivery on orders over R500.

0

Beauty Personal Care

Take care of the people you love most with PEP’s trusted personal care range. From daily hygiene essentials to head-to-toe pampering, we bring you quality products at prices that fit your budget. Keep your family feeling fresh, healthy, and confident every single day. Shop smart and find all your favourite everyday essentials right here.

FAQs

Got a question? We are here to answer

FAQs

Got a question? We are here to answer

Free Delivery for orders over R500

Over 2700 Collection points across SA

Convenient returns at any PEP Store

Easy delivery to your address

Popular Categories:

Women Men Baby girls Baby boys Girls 2-7 years Boys 2-7 years Girls 7-14 years Boys 7-14 years Shop home online Shop Bedroom Shop Decor & Living Shop Dining Shop Appliances Cellphones Stylo Cellphones Women Men Baby girls Baby boys Girls 2-7 years Boys 2-7 years Girls 7-14 years Boys 7-14 years Shop home online Shop Bedroom Shop Decor & Living Shop Dining Shop Appliances Cellphones Stylo Cellphones

Back To School

Buy Online

Back To School

Buy Online

Search our store

Reset your password

Beauty Personal Care

Filters

Categories

FAQs

Can I return personal care items like roll-on deodorants if I bought the wrong scent?

What is the correct order to apply my daily personal care and skincare products?

How do I know if my unopened body lotion has expired?

Why does my body lotion separate and look watery inside the bottle?

Are "multi-purpose" products like 3-in-1 body washes actually bad for my skin and hair?

Can I share my roll-on deodorant with my family members safely?

Are travel-sized toiletries more expensive per milliliter than full-sized bottles?

How do I safely dispose of expired personal care products and cosmetics?

What does "hypoallergenic" actually mean on personal care packaging?

Why should I buy a separate hand cream instead of just using my regular body lotion?

FAQs

Can I return personal care items like roll-on deodorants if I bought the wrong scent?

What is the correct order to apply my daily personal care and skincare products?

How do I know if my unopened body lotion has expired?

Why does my body lotion separate and look watery inside the bottle?

Are "multi-purpose" products like 3-in-1 body washes actually bad for my skin and hair?

Can I share my roll-on deodorant with my family members safely?

Are travel-sized toiletries more expensive per milliliter than full-sized bottles?

How do I safely dispose of expired personal care products and cosmetics?

What does "hypoallergenic" actually mean on personal care packaging?

Why should I buy a separate hand cream instead of just using my regular body lotion?

Subscribe to see the latest from PEP

Account

Buy online

Help

Find out more

Terms & Conditions

Confirm your age

Come back when you're older

Shopping Cart